Refund policy
You can request a refund of purchased credits within 14 days of the order date.
14-day guarantee
If the service does not meet your expectations, you can request a refund of purchased credits within 14 days of the order date. No justification is required, and the request concerns the amount paid for the credit package.
How to request it
Orders are handled by our online reseller Paddle.com, which is the Merchant of Record for all purchases and manages support related to payments and returns. To request a refund, visit paddle.net and indicate the email used for the purchase, or write to the service's contact details and we will forward the request. The conditions applied are those of Paddle's Refund Policy.
Effect on your credit balance
When a refund is approved, the credits corresponding to the refunded amount are automatically revoked from your balance, in proportion to the amount returned. If you have already used those credits, the balance is reduced to zero but never goes negative: conversions already generated remain yours and downloadable until their natural 5-day expiry. The movement is recorded in the history on the My account page.
Credit-based conversions
Try 1 conversion for €1.99. Each generation uses 1 credit and includes calibration and SVG, DXF and PDF downloads, with no second charge. The second purchase includes 1 bonus credit, once only. A full refund of either qualifying purchase also revokes the bonus, without awarding it again later.
Data controller
CVCAD is a service provided by Luca Benvenuti, Italy. Orders are processed by Paddle.com as reseller and Merchant of Record.